Press Ganey Scripting Ideas for Increasing Response Rates 

Press Ganey Tips & Strategies for Improving Response Rates

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COBALT REHABILITATION INPATIENT SURVEY

Rated on a scale of 1 - Very Poor; 2 - Poor; 3 - Fair; 4 - Good; 5 - Very Good

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Rehabilitation Doctor - The Rehabilitation Doctor is the doctor who took care of you during your stay.

1. Courtesy of the rehabilitation doctor

2. Availability of the rehabilitation doctor

3. How well the rehabilitation doctor kept you informed about your treatment and progress

4. How well the rehabilitation doctor discussed your discharge plans and post-discharge care

Comments

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Nursing Care

1. Courtesy of the nurses

2. Availability of the nurses

3. How well the nurses kept you informed about your treatment and progress

4. How well the nurses instructed you about caring for yourself at home (including medications)

5. Overall quality of nursing care you received on the Day shift (7:00 AM - 3:00 PM)

6. Overall quality of nursing care you received on the Evening shift (3:00 PM - 11:00 PM)
7. Overall quality of nursing care you received on the Night shift (11:00 PM - 7:00 AM)

Comments

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Physical Therapy

1. Courtesy of the physical therapist

2. How well the physical therapist explained your treatment and progress

3. Extent to which you were involved in setting your physical therapy goals

4. How well physical therapy helped you meet your goals

Comments

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Occupational Therapy

1. Courtesy of the occupational therapist

2. How well the occupational therapist explained your treatment and progress

3. Extent to which you were involved in setting you occupational therapy goals

4. How well occupational therapy helped you meet your goals

Comments

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Discharge

1. How well staff explained your discharge plans

2. Training given to you and your family about your care after discharge

3. Assistance with post-discharge arrangements

Comments

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Personal Issues 

1. When you first arrived, how well staff explained what your stay would be like

2. Accuracy of the information you received about the rehabilitation program

3. Staff concern for your privacy

4. How well your pain was controlled

5. Degree of safety and security you felt

6. Extent to which staff treated you with respect

7. Staff sensitivity to the inconvenience that health problems and hospitalization can cause

8. Staff concern for your questions and worries

9. Extent to which staff gave you encouragement

10. Staff promptness in responding to your requests

Comments

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Overall Assessment

1. How well staff worked together to care for you

2. How well staff prepared you to function at home

3. How well staff prepared you to function in community

4. Overall rating of care you received during your stay

5. Likelihood of your recommending our facility to others

Comments

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